Frequently Asked Questions (FAQ) - Ecopureherbs

Welcome to our FAQ section! Here, we’ve answered the most commonly asked questions about Ecopureherbs products, orders, shipping, and more. If you don’t find your answer here, feel free to contact us.

1. Orders & Payments

🔹 Q: How can I place an order?
📌 Simply browse our products, add them to your cart, and proceed to checkout. You will receive a confirmation email/SMS after placing your order.

🔹 Q: What payment methods do you accept?
📌 We accept Cash on Delivery (COD) payments.

🔹 Q: Can I cancel my order?
📌 Yes, you can cancel your order before it is shipped. Contact us as soon as possible for assistance.

2. Shipping & Delivery

🔹 Q: How long does shipping take?
📌 We deliver within 2-5 working days across Pakistan.

🔹 Q: Do you offer international shipping?
📌 Currently, we only ship within Pakistan. However, we are working on expanding internationally soon!

🔹 Q: How can I track my order?
📌 Once your order is shipped, you will receive a tracking ID via SMS or email. You can also check your order status on our website.

3. Returns & Refunds

🔹 Q: What is your return policy?
📌 We offer a hassle-free 7-day return & exchange policy. Read our full Return & Refund Policy for details.

🔹 Q: How do I request a refund?
📌 If you received a damaged, incorrect, or defective product, contact our support team within 48 hours of delivery with proof (images/videos).

4. Products & Usage

🔹 Q: Are your products 100% natural?
📌 Yes! All Ecopureherbs products are made from pure, organic, and chemical-free ingredients.

🔹 Q: Are your herbal products safe to use?
📌 Absolutely! Our products are clinically tested, cruelty-free, and safe for all skin types. However, if you have sensitive skin, we recommend a patch test before full use.

🔹 Q: How should I store my products?
📌 Keep them in a cool, dry place away from direct sunlight for maximum freshness.

5. Customer Support

🔹 Q: How can I contact you for further queries?
📌 You can reach out to us via:
📩 Email: azeemkhanxofficial@gmail.com
📲 WhatsApp Support: +923288138221
📞 Call Us: +923288138221

📌 Still have questions? Feel free to [Contact Us] anytime!